I live in a remote area of south UK with virtually no internet connection via a BT copper landline and a very poor mobile signal.
I came to EE from another major UK mobile phone provider....they had 'throttled' my 4G signal, a fact I couldn't prove and they disputed. Although they have subsequently (it is alledged) been fined a six figure sum by OFCOM for doing exactly that.
I was recommended EE as a potential provider of a usable 4G internet service via their own router. The service they were able to provide initially was truly remakable (compared with what we had been experiencing prior to the EE connection) and regularly attained download speedsapproaching 20Mb.....(we were lucky to get 1.0Mb with the copper line telephone connection from BT).
We can quite happily survive with a reliable signal of circa 10Mb.
When opening the account, I was at apins to point out the I regarded the cost of the service as secondary to a workable and reliable wifi signal....and paid top tarriff per month for a guaranteed 'unlimited' service.
I have been very happy with the service I have recieved from EE for the first year.....and whilst not happy with the notification of the annual increase in the monthy charge from them which I received at the end of February, was happy to continue.
However, almost at the same time, the signal strength and reliability started to fall. The signal would be turned off during the middle of the night and the up till then the satisfactory download speed dropped like a stone to an almost unusable 3-5Mb.
When I complained, I was told that remedial work on the mast was being carried out and the signal strength would return in a week or two.
This morning I had such a poor signal that I had to try 3 times to carry out a speed test.....which showed 0.05Mb!
I have had to wait until now (16:45pm) to get a strong enough signal to write this 'e' message.
What is really frustrating is that is virtually impossible to get a straight answer from anyone that you talk to in the technical assistance department. I am fed up with being treated as virtually a 'naughty school boy' who just needs a pat on the head and be told not to be silly.
I should point out that the EE representatives I have spoken with on the telehone have done their very best to provide me with answers to my questions....but I think that they too are kept in the dark and therfore unable to inform customers as to what exactly is happening with technical matters regarding signal strengths.
Is it possible that EE are ow the victims of their own success and the hardware is no longer capable of keeping up with the demands placed on it by an ever increasing customer base??
I am now therefore, forced to seriuosly consider taking up an account with 'Starlink', which whilst being considerably more expensive and potentially not as reliable as it soon will be, will at least provide me with a workable signal when it is functioning properly.
But the most frustrating thing is not being able to find out firstly 'why' and secondly 'when' (if at all), the once really good EE signal has evaporated into the ether.
Finally, this message does not require a reply, unless by some miracle of fate it gets seen by a member of the EE management team, who might actually be able to proved me with an honest answer and even better....an accurate and truthful timeframe as to when I might expect to have my wonderful EE 4G signal back.....living in a remote area is wondeful....but having, then loosing a workable internet service is like having tyour right arm cut off!
A truthfull and factual answer and estimate of when I might expect the once excellent EE service to return would be most welcome (but not really expected).
DanielPA
