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TV Internet connection

Crazylady7
Explorer
 
1 SOLUTION

Accepted Solutions
Crazylady7
Explorer

Apologies new to EE could not amend initial posting but thank you for people reaching out, we finally found a solution to our issue which was non of our TV’s would connect to the internet following the new Sim we installed in our Huawei B535 router everything else connected but not our TV’s we eventually had to assess the router and create a default setting that was IPV4 only ( the router was set to IPV4 & 6 ) and bingo PERFECT fast connection which is fab as we live rural our reception has always been poor but not with EE so far so good !!

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6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Crazylady7  What about it ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

More info needed. Please expound! What router? What TV? What issue?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Crazylady7
Explorer

Apologies new to EE could not amend initial posting but thank you for people reaching out, we finally found a solution to our issue which was non of our TV’s would connect to the internet following the new Sim we installed in our Huawei B535 router everything else connected but not our TV’s we eventually had to assess the router and create a default setting that was IPV4 only ( the router was set to IPV4 & 6 ) and bingo PERFECT fast connection which is fab as we live rural our reception has always been poor but not with EE so far so good !!

Jon_K
Former EE Employee

Thanks for letting us know, @Crazylady7.

Poppydaisey21
Visitor

does anyone have the problems im having with my EE broadband, i was previously with BT and had no issues now i have have changed to EE i am having a nightmare, the broadband wont even work on streaming on my TV it buffers constantly but when you check the speeds they say its ok, i have a guy come out from EE and he walked around with a phone doing a diagnostic and said alls well and did one, its constantly going off and needs to be reset on devices around my property, can you get out of the contract if the service is not what EE told they could provide

Leanne_T
EE Community Support Team

Hi @Poppydaisey21 

Thanks for coming here. 

Do you have home broadband or a mobile WiFi device? 

Which router do you have? 

Leanne.