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Red Light

markwhite684
Investigator
Investigator

‎22-10-2022 02:28 PM

Hi, mini wifi has stopped working, all blue lights and 1 red light on signal strength icon. Tried to contact EE, any quick fix?

 

0 Helpful
7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎22-10-2022 03:06 PM

Hi @markwhite684 

Try resetting it via the reset button.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-10-2022 03:23 PM - edited ‎22-10-2022 03:28 PM

@markwhite684 : Have you Checked Status of the Network Status Checker there and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
markwhite684
Investigator
Investigator
In response to Northerner

‎22-10-2022 05:02 PM

Thanks for your comments, I’ve held the power button down for a few secs, seems to go through a reset but same result I’m afraid.
0 Helpful
markwhite684
Investigator
Investigator
In response to XRaySpeX

‎22-10-2022 05:04 PM

Thanks for your comment, yes area we are in seems fine, we use when camping, hasn’t worked all summer… maybe EE will just send me another SIM
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to markwhite684

‎22-10-2022 05:06 PM

Yes, if you order a replacement SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
markwhite684
Investigator
Investigator
In response to XRaySpeX

‎23-10-2022 06:35 PM

Thanks again
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to markwhite684

‎23-10-2022 06:39 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful