22-10-2023 10:44 AM
We live in the country and have an EE 4G router as fibre broadband and land line are not available here. I am looking to change supplier of broadband, only and keep my 3 BT phone numbers and 2 btinternet email addresses. Is this possible? If I have to pay for email Plus service is it £7 pctm for each email?
Thanks
22-10-2023 12:48 PM
Hi @stanners55
Welcome to the community.
So am I right in saying that you're looking to change your 4G broadband from EE to another provider? Or are you looking to change your BT numbers over to EE?
Chris
22-10-2023 01:46 PM
22-10-2023 01:56 PM
OK, thanks @stanners55
I recommend speaking to BT Mobile so they can check your account and discuss your options with you.
Chris
22-10-2023 02:04 PM
Thanks Chris,
As above, my BB is with EE and our mobiles are with BT. I know that the two are related but it is confusing that I have to deal with one, or the other. Will I get a single answer from EE about me keeping BT mobile and email if I cancel my BB with them?
KR
Richard
22-10-2023 02:09 PM
You would need to put in your notice to cancel your EE plan with EE. They may be able to help with some queries, but may point you towards BT Mobile for queries on those accounts.
Chris
22-10-2023 02:59 PM
22-10-2023 05:02 PM
@stanners55 : Your BT mobiles & BT email addys are not related to your EE mobile BB. They are separate suppliers. You need to talk to BT about anything to do with your BT mobiles & BT email addys.