01-07-2023 11:44 AM
Hi I have been using a TP link Archer MR400 in my caravan and placing my EE sim in it from my phone. Admittedly I haven’t needed to do this for some time but now it just will not connect to the internet, other than my phone being changed since I last used it I don’t think anything else has, the sim is still the same. I have tried the following
1. Hard reset of router
2. Updating network settings
3. Firmware update.
Settings
Network mode: 4G preferred
Band: Auto
Network search: Auto
Profile Name: EEInternet
PDP Type: IPv4
APN Type: Static
APN: everywhere
Username: eesecure
Password: secure
Aithentication Type: PAP
I did notice the old profile the authentication type was CHAP but from googling it appears this now needs to be PAP which I have done. I really don’t know what else to try so any assistance would be greatly appreciated.
01-07-2023 02:31 PM
Hi @diminion1
Welcome to the community.
The phone changing shouldn't have made a difference. Have you tried resetting the router?
Chris
02-07-2023 05:35 PM
Yes tried a factory reset. I don’t know if the username and password credentials etc are wrong but it will not connect to the internet via the SIM card.
03-07-2023 03:34 PM
Thanks for getting back to us @diminion1
If you are still experiencing this issue I would recommend giving us a call and having a chat with our technical care team.
Katie