Negear M5200 APN Settings

B1TNY1 · ‎26-04-2022

I have a Netgear M5200 5G Mobile Broadband router & Wi-Fi with EE unlimited data sim.

It has been working fine with excellent speeds, but since a local outage of service last week in LA10 5HW, it will no longer connect to the service. The SIM works fine in a mobile phone with data access, but not in the Netgear.

On switching on I get a message 'Mobile Broadband Disconnected', press OK, and the it takes you to the APN, currently set to:

Name: ee

APN*: everywhere

Authentication: None

PDP: IPV4

PDP Roaming: IPV4

but it just keeps searching for a signal, I can see the mast from my home, so signal strength never a problem.

There is been a suggestion that perhaps the service provider has blocked the device, I don't know if this is true or possible?

Can you help, please?

EssexBoyEE · ‎02-05-2022

There is no reason for the Sim to be in Mobile Phone first to establish a connection. could be a number of reasons, the EE Network has had issues in your Area (Check Status on https://coverage.ee.co.uk/coverage/ee), Sim Contacts or Sim Holder dirty, are you having to use part of a 3inOne Sim Adaptors for the M5, Sim is in correctly.

Could also have been a failed Update that remedied itself, or as I mentioned in my first Reply Post they can sometimes disconnect themselves if the Mobile Network is lost or down.

One thing I did forget to mention was the NightHawk 4/5G Routers can overheat, is the Router getting Hot?, with a decent USB Lead and PSU you should be able to run these Routers without the Battery installed which generates less heat as no Charging and also saves the Battery over time.

Either way glad to hear its up and running now.

View solution in original post

James_B · ‎26-04-2022

Hi @B1TNY1,

Welcome to the EE Community. 🙂

We wouldn't block you from using your own router on EE.

Have you restarted your router since the fault was resolved?

James

EssexBoyEE · ‎26-04-2022

Couple of things to try, first try setting the APN Authentication to PAP insteed of None, then Reboot the Router, or rather than it set to None is there an Auto Configure Option.

Second is to try the Network Selection, this needs to be set to Auto and 3/4/5G, if youve normally got a good Mast Signal my preference would be either 4/5G (no 3G) or if theres an option 5G NSA mode, NOTE: you need to be a bit careful here with the 5G Settings, as the MR5200 will run in both 5G NSA and SA Modes, if it gives the option for 5G NSA or 5G SA, it needs to be set to 5G NSA as it will not pick up any Mobile Signal at all if set to 5G SA on the EE Network.

On the Older MR1100 (4G Only Models) they can have a habit of disconnecting them selves permanently from the Cellular Network if the Mobile Network is lost for a considerably long time, ie, Cell Site was down for a long period, (Battery Saver from memory) you can reset and switch the Cellular back on but its been a while since I played with these Nighthawks and I would need to refer back on how to do this, so for now try the above suggestions.

let us know how you get on, regards Chris.

B1TNY1 · ‎28-04-2022

Afraid not, rebooted, updated firmware, tried different SIM, all no success. Must be a device setting or fault.

Strange thing is that it was working fine before the local EE outage.

EssexBoyEE · ‎28-04-2022

Did you check the 2 settings that I mentioned above, what were they set to. ?

B1TNY1 · ‎28-04-2022

Thanks for suggesting, all checked, there is no 5G NSA mode option on a M5200, still no success 😞

EssexBoyEE · ‎28-04-2022

Download the NETGEAR or NETGEAR Mobile app from the store, there are two of them from memory, one of them allows you to go to cellular connection within Setting. Check Cell Connection is on, if it is switch offthen back on again.

Sorry if it's a bit vague but I don't have any NETGEAR LTE Routers with me at the moment.

B1TNY1 · ‎02-05-2022

Thank you for your responses and advice, all to no avail, still no connection.

My work IT Manager has tried everything over the weekend, reboot, firmware updates, all with no success. However, if you use an O2 SIM works with no problems at all. Is the EE SIM I am using for phones only, because place the SIM in a Google Pixel 6, and the data connection works fine, both on the phone and as a hot spot, with 50Mb + speeds.

Also tried the EE SIM in a Netgear Orbi Router LBR20 with no success, but other SIMs were fine.

So I am very much stuck, any further ideas?

Netgear MR5200-100EUS was bought from Amazon with confirmation that it works with any SIM provider.

EssexBoyEE · ‎02-05-2022

Have you done a Factory Reset yet, did you download the Netgear Apps I suggested.

If the M5 works fine with an O2 sim, try it with the EE Sim but do a Manual Network Search (Check the APN Settings after doing this as it may not Auto APN Configure)

I can confirm that the Model Number (MR5200-100EUS) is correct for the UK/EU Region but I obviosity cannot on whether its Sim/Network Free

B1TNY1 · ‎02-05-2022

Its working now! 4G+ 90G speed.

I left the EE SIM in a mobile phone for a while, put it back in the router, did not change any settings or APN and it worked. I wonder if the SIM need to contact the network through a mobile device to do something rather than a router?