My internet connection gets randomly cut at least once a day.

[SteveLinford]

My internet connection gets randomly cut at least once a day. is there any way of continuously monitoring either my laptop's connection to wifi or the wifi's connection to the internet, so i can work out where the problem lies?

[Christopher_G]

Hi @SteveLinford 

Welcome to the community.

Which router are you using? Does it seem to be around the same time that it happens?

Chris

[SteveLinford]

Hi Chris.  thanks!

i'm using the new 5G mobile broadband router and no there doesn't seem to be any particular pattern to it

S

[Christopher_G]

OK, thank you @SteveLinford 

Could you pop your postcode into our coverage checker and hit the check status button please?

Chris

[SteveLinford]

Hi. It says no known problems in my area. It's either the router crashes / loses connection (which is my gut instinct ) or My Macbook wifi connection falls off ( less likely in my view ). But I don't know how to prove this and I don't want to just pay out for a new router.

Thanks so much

[Christopher_G]

Thanks @SteveLinford 

Have you spoken to our technical support team? They may be able to help figure out what's causing the problem.

Chris