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Mobile internet speed drops drastically!

szeryff
Investigator
Investigator

From few days I can connect only to band 3 on 4g type of connection and on 5g b3 +n28 which is slower always than 4g, instead b1 b3 and b7 so from 90mb connection it's dropped to 6mb, can't watch world cup online 😞 anymore or play on pc online my postcode is XXXXXXX ( signal for outdoor is ok but there's no indoor signal/ and what is best thing there's no signal of 4g at all when I check coverage status...??) Have 5g ee router and 4 months of contract left. Internet speed test and status of my router connection in attachment.

Screenshot_2022-11-27-16-49-50-07_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Screenshot_2022-11-27-16-50-38-10_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

 [Mod edit: Please do not share your postcode in this public forum. Thanks]

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @szeryff,

Are any problems reported if you select the 'check status' option on the coverage checker?

James

No, nothing

James_B
EE Community Manager
EE Community Manager

Thanks @szeryff

Please use the 'report a problem' button so our network team can investigate.

James