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Mobile broadband router

Annieek91
Investigator
Investigator

‎16-08-2026 03:44 PM

Ive recently recieved my mobile broadband router, fantastic price of portable broadband however im trying to change the name & password to make it easier for friends/family to access it, when it comes to putting in the password when its on the change name/password part its doesn't accept the password given to me with the router. HELPPPP please. Thank you 

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎16-08-2026 06:10 PM

Hi @Annieek91 

Are you sure you're entering the information correctly.

Try factory resetting the router and trying again.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎16-08-2026 06:24 PM

You are presumably trying to change the WiFi SSID & pwd. Are you mixing up to WiFi pwd with the admin pwd?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Abia14
Investigator
Investigator

‎17-08-2026 02:16 PM

My Internet leging since three weeks it's stop every time very bad service I make so many complain not worth it any how my contract finishing soon no more ee broadband because very bad connection 

0 Helpful
Annieek91
Investigator
Investigator
In response to XRaySpeX

‎17-08-2026 02:20 PM

I have tried both passwords unfortunately neither work. Thank you for the help 

0 Helpful
Annieek91
Investigator
Investigator
In response to Northerner

‎17-08-2026 02:21 PM

Yes all information entered correctly. Have also tried resetting & still wont work unfortunately 

0 Helpful
Ali_A
EE Community Support Team
In response to Abia14

‎17-08-2026 04:14 PM

Hi @Abia14 

Sorry to hear you’re facing problems with signal. 
The first step to try is restarting your device.

You can check coverage and network status at Check mobile coverage where you can also report any issues you are facing, as well as sign up for updates on any known issues that may be going on. 

Ali 

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