Mobile 4G issues

[Jimmyjimmy2]

Got my new EE Mobile Broadband today and having issues. It says I have good signal generally and wifi signal, I have 4G but no internet connection. If I connect to it, it does in fact NOT connect to the internet. Managed to Sim swap and find the mobile number for the Sim so I could register it and it says I have no data left until the 21st June….

Help - this was supposed to be supporting me working from home, now I’m hot-spotting  through my O2 mobile 

[Leanne_T]

Hi there @Jimmyjimmy2 

Thanks for coming back to us, I am sorry to hear this is happening. 

Can you connect other devices to the mobile WiFi device and use data? 

Have you tried restarting the TV and games console and reconnecting to the WiFi device? 

Leanne 🙂

[Jimmyjimmy2]

Hi Leanne,

Thank you for your reply. I’ve tried turning tv, console and router off an on, and resetting all to clear settings and start again.

I’m wondering if somehow the router is blocking the tv and console internet access because they both say they connect to the router itself.

Jimmy

[Leanne_T]

Hi @Jimmyjimmy2 

Thanks for coming back to me. 

Can you connect other devices and access data? 

Leanne.

[Jimmyjimmy2]

Hi Leanne,

Yes my phone connects via wifi and works fine,

Jimmy

[Leanne_T]

Thanks @Jimmyjimmy2 

In this case, it may be worth having a chat with our tech guides, they can run through some troubleshooting with you to see what could be causing this. 

Leanne 🙂

[Jimmyjimmy2]

Thank you Leanne, is there a direct number out there for them?

Jimmy

[Leanne_T]

Hi @Jimmyjimmy2 

You can call 150 from an EE phone or 07953 966 150 from any other phone and select option 2, 1, 2 then tech support will be an option for you 🙂

Leanne. 

[Jimmyjimmy2]

Thank you 🙂

Jimmy

[Leanne_T]

No problem @Jimmyjimmy2 

Leanne 🙂

[Jimmyjimmy2]

So the TV and Playstaion although being able to connect with Three and O2 mobile broadband don’t work with EE so sadly it’s being returned.

Should have put that on the sales page…

Jimmy