Mini Wi-Fi dongle not working

[Laurencove21]

Hello. I need some assistance please. I purchased a mini dongle on EE and got a 100G sim. My dongle says I have Wi-Fi but the signal line is staying red. My device will connect but still not have internet. How can I fix this please? 

[Jon_K]

Hi @Laurencove21.

Welcome to the community.

Which dongle device do you have?

Have you tried restarting it?

Jon