Linking 4G Wifi account to existing mobile phone account on EE
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20-09-2024 04:35 PM
How do I link a 4G Wifi account to my already existing mobile phone account which I have already registered online? I can't seem to find any option when I'm logged in to add another device/account?
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23-09-2024 03:42 PM
Glad you've managed to link your accounts, @mousetarget.
If you log into your EE Online account on the desktop site, you should be able to scroll down to the 'account updates' section and switch between your broadband and mobile accounts.
Chris
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20-09-2024 06:11 PM
Hi @mousetarget
Welcome to the EE Community
When you log into the Online Account or EE App you'll be able to add your new 4G Wifi number to view.
From the EE App just chick the Home Icon at the bottom, then scroll down to where it says "Got another EE Mobile or Broadband". Click 'link a product' button and follow the steps.
Ali
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20-09-2024 09:39 PM
Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.
Then in your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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21-09-2024 08:37 AM
Many thanks 👍
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22-09-2024 01:37 PM
Hi Ali A,
I did what you said but then I get a blank white screen on the website with the following message:
"code" : "500",
"message" : "QuotaViolation"
I get the above when I try and link the account with the new account number, I cannot use the mobile number assigned to the 4G wifi device because they send a passcode to it but of course its a 4G wifi device and does not receive it?
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22-09-2024 03:47 PM
@mousetarget When trying the account number to link, have you tried other browsers/devices and is the result the same?
If you access the router admin page which you should be able to load by going to 192.168.1.1 in your browser, you can login there to view text messages sent to the 4G Wi-Fi number. If you are unsure the login details should be on the back of the router or on the keep me card. Using that you should be able to try the mobile number method to link.
Alex
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22-09-2024 03:56 PM
@Alex_H : You don't link a mobile router by a/c no. but by its mobile no. which I led the OP to in my 1st reply.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-09-2024 12:35 PM
I've now managed to link the account via text message after putting a forward on the text message to my 4G Wi-Fi number to my mobile number, the linking is now complete.
But - when I log into my account I still can't see the 4G Wi-Fi device in the plans and subscriptions? I'd like to downloand an invoice each month for this device.
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23-09-2024 03:42 PM
Glad you've managed to link your accounts, @mousetarget.
If you log into your EE Online account on the desktop site, you should be able to scroll down to the 'account updates' section and switch between your broadband and mobile accounts.
Chris
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23-09-2024 07:32 PM
Many thanks to everyone for your help

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