Laptop will not connect to 4GEE Wifi Router

[lizk66]

Hi I am looking for help please.

I have an EE 4G WiFi Router with a sim only unlimited data sim card in it  which I use for my internet connection  as we cannot have broadband in our location.

The issue I have is that my laptop will not connect to the internet through it. It did yesterday but not today. (NOTE it will connect to a Vodafone connection we have, but not EE)

I have tried restarting my laptop, forgetting the network and re entering the Key/password but it still will not connect.

Every other device in the house will connect and works fine ( TVs, iPad,, iPhone) and we have good speed on a speed connection test ( 40.5 download and 21.5 upload).

Does anyone have any idea why my laptop might be refusing to connect to the internet with EE? As I say, the laptop will connect using my Vodafone internet which I have as a back up but not to EE which is the faster service.

Help!

Thanks

[Christopher_G]

Welcome to the community, @lizk66 

Have you tried restarting the router?

Chris

[lizk66 · Accepted solution]

Thanks @Christopher_G 

That was my next idea to restart the router.......

Restarting it has worked! I took the sim out and completely restarted. If it happens again that will be the first thing I do.

 I also moved the router to hopefully improve the signal it is receiving from EE.

Thanks for your help.

[Leanne_T]

Great news @lizk66 

Thanks for coming back and letting us know. 

Have a lovely weekend. 

Leanne 🙂

[Rapthomas35]

I have two lap tops

Neither will connect

All phones do 

Really saddened as bought this to go on leave and wife needed to do some work!!

Tried rebooting but no

Help!!! Please 

[Katie_B]

Hi @Rapthomas35. 

Are you seeing any error messages when trying to connect?

Katie

[Rapthomas35]

Hi Katie
Rebooted a few times and working
Thanks!!!!!!

[Katie_B]

That's great to hear @Rapthomas35. 

Thanks for letting us know. 

Katie

[Melons3230]

Hi

i have exactly the same issue, everything else connects apart from my laptop.  I’ve rebooted numerous times, taken the sim out lots of times and nothing seems to work?

Its connected to the WiFi but says no internet on the laptop only, our phones are connected, our fire stick has connected and all working.

Any ideas, this is so frustrating!!

[Christopher_G]

Hi @Melons3230 

Welcome to the community.

Have you tried restarting the router? Have you tried restarting the laptop too? Is it on the latest software version?

Chris