Ive been missed sold Broadband from day one.

[Richie_577]

Too get the broadband speeds you pay for you have to be plugged in........

I'm paying £45 for some many years and trying too tell them it's not working.... I'm going to report them to ofcom

[Northerner]

Hi @Richie_577 

Can you provide a bit more information? 

Can you confirm what Mobile broadband device you own and what issues you're having? 

For network coverage check here:

https://coverage.ee.co.uk/coverage/ee

Thanks 

[Chris_B]

@Richie_577   You don’t get an guaranteed speed on mobile broadband.  You get a guaranteed speed on a fixed landline broadband.   If it’s a fixed line have you called customer services about this ?  Ofcom will not help you they don’t deal with individual complaints. 

[XRaySpeX]

OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.