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Internet speeds

Harry6912
Investigator
Investigator

‎19-01-2024 07:39 PM

Hello everyone need some help,

recently my WiFi router simply just stopped working had to do a full reset and call ee now that has been fixed I am getting 1/3 of the speeds I was getting before this happened the router has never moved the sim has never moved and for some odd reason one of the lights on my router isn’t working there are four and the 2nd one in isn’t on it is a envolope lookalike icon and the light is off 

 

can someone help,

Harry

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-01-2024 07:43 PM

@Harry6912 : The envelope light is OFF cuz there are no text msgs awaiting you at your mobile router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Harry6912
Investigator
Investigator

‎21-01-2024 05:22 PM

I recently had a problem with my router where it would not connect to the internet and would not work after doing a factory reset it is back working but I am getting much slower speeds I went from getting around 20-25 ms to 50-70ms I have checked the status in my area and it says my connection is perfect the router hasn’t moved since I bought it the SIM card is working fine I just simply don’t know what to do 

 

can anyone help?

0 Helpful