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Internet Connection

sophie252
Investigator
Investigator

‎25-03-2025 10:11 AM

Having issues with my internet connection. Everything is paid up to date and I've checked status checker and no known problems in the area. It's been going on for over a week now. When i look at my online account that that particular number is says on usage history Status - Expired, but what does that mean? 

0 Helpful
3 REPLIES 3
Peter_W
EE Community Support Team

‎25-03-2025 12:12 PM

Hey there @sophie252.

Thanks for reaching out to us here on the Community!

Is it just your internet that seems to be affected here, or are you struggling with calls and texts too?

Also when you look at the signal bars on your phone, is there a 4G or 5G indicator next to them?

Peter

sophie252
Investigator
Investigator
In response to Peter_W

‎25-03-2025 02:23 PM

It's in a 4g dish not on my mobile. 

0 Helpful
Peter_W
EE Community Support Team
In response to sophie252

‎25-03-2025 03:13 PM

Thanks for confirming that @sophie252.

We have a dedicated board for queries linked to 4G / 5G WiFi, so I've moved the thread over there 😊

Which model of router are you using at the minute, and what are the lights on the front showing?
Feel free to pop up a photo if you're not sure!

Peter