I can’t log in to my 4gee router (D412C57)

Nixtoo
Established Contributor
Established Contributor

‎21-05-2023 06:32 PM

I use this router with external antenna at my caravan. I can home and tried to log in to the router to flick it back to internal antenna and I can’t log in. When I type in the usual 192.168.1.1 the page does not load. There is a red light on the internet reception. I have tried factory resetting it. Any suggestions? We’ve only had it 3 weeks and as I bought second hand theres no come back as it was working fine!image.jpg

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16 REPLIES 16
Nixtoo
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In response to XRaySpeX

‎21-05-2023 09:44 PM

Yes, I’ve previously connected to both (2.5GHz and 5 gtx) and tried to access the page. It will connect on both pc and phone but the page is unavailable. Ipconfig shows that the router at 192.168.1.1 has given my laptop an ip address. I can run ping 192.168.1.1 and 100 percent of packets are received. But http://192.168.1.1 doesn’t respond so it feels like the web server on the router isn’t running. Maybe?

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XRaySpeX
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In response to Nixtoo

‎21-05-2023 09:48 PM

May I see it after you press that "Connect" button?

ipconfig has given your lappy what IP addy?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Nixtoo
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In response to XRaySpeX

‎21-05-2023 09:52 PM - edited ‎21-05-2023 09:53 PM

It says connected, no internet. Here it is on my phone. 9D34FFB7-3B43-4E20-AA7A-D5A357E29847.jpegF76CEDD1-660A-48F7-84AA-AFFAE93B6E41.jpeg

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XRaySpeX
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‎21-05-2023 09:58 PM - edited ‎21-05-2023 09:58 PM

ipconfig says the router has given your lappy what IP addy?

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Nixtoo
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In response to XRaySpeX

‎21-05-2023 10:02 PM

192.168.1.43 is the ip address given to pc

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XRaySpeX
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In response to Nixtoo

‎21-05-2023 10:07 PM - edited ‎21-05-2023 10:11 PM

Looks good. Everything looks good other than being able to connect to 192.168.1.1. Can only assume router is faulty.

Why are there 2 cables in the router?

Have you connected OK to 192.168.1.1 previously? You sure it's not 192.168.1.8?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Nixtoo
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In response to XRaySpeX

‎21-05-2023 10:10 PM

I was hoping it might be solvable, it was working fine this morning. Thanks for your time. I assume faulty means not easily fixed!

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