cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't find my billing number.

Mertdolu
Investigator
Investigator

I purchased the "Smart 5G Hub". The product works very well. I registered on the EE website and wanted to register the modem I purchased. A question is asked to me: "Please enter your billing account number OR landline number. You'll find these on your bill or in an email we've sent you."

Since I just bought the product, I do not have any invoice. I think I have to wait 1 month. I guess I won't be able to add this product to my EE account unless my invoice is created. because I don't have the invoice number and I don't have the landline number. It's a really frustrating system.

All I want is to remove the child safety mode of my product. because I can't access some sites. It blocks nonsense automatically. I need to uninstall all these protective modes. Huge company and your ridiculous procedures really **bleep**ed me off.

qfqf.png

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@Mertdolu : A mobile router is not EE's Home BB. It has a SIM & a mobile no. It is a mobile. Just Add a Mobile No.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

your useless nonsense answer didn't work. I know how to call the company and solve the problem. But the thing I'm talking about here is why am I going to waste my time with a phone call for half an hour?