30-01-2023 03:25 PM
I requested an unlock for the device over 15 days ago and no one has responded to request more information or with a code ?
how long does it normally take ?
thanks
30-01-2023 03:22 PM
Hi there any idea how long this should take ?
I have had no response back at all from filling out the unlocking form twice ?
it has been at least 15 days
thanks
30-01-2023 03:53 PM
Hi @Jimore
Thanks for coming here.
I would suggest getting in touch with our mobile care team on 0800 079 8586 and the team will check the unlocking request for you and provide an update.
Thanks 🙂
Leanne.