I have a Huawei Gigacube 5G which connects via a cable to a Google Wifi mesh network. This has been working fine with a Vodafone Simcard,
I wanted to switch to EE, and so got a EE sim card and placed it in the Gigacube. That works fine and if I connect directly to the Gigacube Wifi network all is well. The Google Wifi device, however, will no longer connect to the Internet. The only change I've made is the sim card. I've tried putting the Vodafone sim card back in the Gigacube; when I do this the Google Wifi device can connect to the Internet.
I've spoken to Google who have suggested the Google Wifi device needs to be whitelisted by EE and Google assure me their device is compatible with EE. When I contact EE however I was told that they need an IMEI number to whitelist the device (only phones have IMEI numbers, the Google device has a MAC address and a serial number). When I tried to explain this, I was told EE cannot support this device despite what Google have said.
Can anyone suggest anything to help here?
