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Gifting data from unlimited 4G Hub

C-S-B
Explorer

How do I gift data from 4G Hub with u limited SIM to phone on the same account?  Won’t allow me to gift from that SIM on either website or app

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@C-S-B  You can not gift data from/to a home hub.  

Gifting data: Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited plans can gift up to 100GB. Data usage on an unlimited plan will be deducted from giftable allowance.  No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G Wi-Fi or 5G WiFi plans.  Data not used in a month does not roll over, allowances are set back to zero at the start of each month.  If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU.  Data can only be used in accordance with the plan terms applicable to the receiving line.  ”

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

Is it on contract or PAYG? If contract, how long is it for?

Which 4G mobile router is it?

You can gift from 4GEE/5GEE WiFi plans that are not 30-day ones.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
It’s an 18 mth contract and is the BT 4G home hub. Said we could gift up to 100GB) when I took it out but doesn’t allow me to and no-one on the phones seems to be able to help!

Sent from my iPad
XRaySpeX
EE Community Star
EE Community Star

Not with Home Routers, only with 4G/5G WiFi routers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP