Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forcing Firmware Update

BigBroGamer
Investigator
Investigator

‎05-09-2023 04:32 PM - edited ‎05-09-2023 04:33 PM

Hi All

I have a 5G EE Wireless Router and now and again it keeps dropping internet between the router and devices, wired and wi-fi from PC, Phone, TV and Tablets. Sometimes it can come straight back on, but most times I have to keep logging in to restart the device, or turning the power button off and back on.

I want to try and forced Firmware update, just incase this is the issue, but cant see where I can do this. Does anyone have any ideas?

Thanks all.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2023 04:53 PM

@BigBroGamer : I doubt the router has any firmware update facility, esp. if you can't see it anywhere in its management console. Firmware updates will be auto d/loaded as & when EE decide.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
BigBroGamer
Investigator
Investigator
In response to XRaySpeX

‎05-09-2023 05:49 PM

I keep checking for a Firmware update on the console, and it keeps saying I have the up to date version. I just wasn't sure if there was a way to force an update through, in deleting the firmware I have on mine, and replacing with the update button, just incase mine has a bug or something and is the reason it keep disconnecting now and again.

0 Helpful
Daniel268
Visitor
In response to BigBroGamer

‎06-06-2024 04:14 PM

I'm having same issue very annoying !  router disconnects and does not get back alone, i need to connect to it and reset or cut the power.
If you are able to get any solution please tell 😛

0 Helpful