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Faulty sim

Baza1412
Explorer

‎17-06-2023 12:40 PM

Did every fix suggested when I joined and none of them have worked, still  shows 5g no service in several places. It slow as hell and no Internet 4g 1 bar. Tried sons 02 sim works fine. Think I have a faulty sim or something bugged account

 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎17-06-2023 01:15 PM

Hi @Baza1412 

It sounds like your SIM is working fine. It maybe you're in a poor service area. 

Check the area for issues here: 

https://coverage.ee.co.uk/coverage/ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Baza1412
Explorer
In response to Northerner

‎17-06-2023 06:05 PM

No service is 5g and no matter where I go the mobile data is none existant.  Phone works great on o2 but since swap to ee garbage. Worked OK until my pac code kicked in then slow slow slow did all the fixes sent via email after customer service call still rubbish

0 Helpful
Leanne_T
EE Community Support Team

‎18-06-2023 07:36 AM

Hi @Baza1412 

Thanks for coming here. 

You can order a replacement SIM card to see if this resolves the issue for you. 

Please see our How do I swap my SIM or get a new SIM? Help page for full details 🙂

Leanne.

0 Helpful