Data only router

MikeS6
Contributor
Contributor

‎17-06-2023 06:29 PM

I have a 2021 EE router with a data only sim. I am on a two week break and day five my broadband has failed. I have a number of remotely accessible devices some of which are security related and therefore important to me. The question is - can I reset my router remotely like I can on my mobile devices when in the home via Wi-Fi?

TIA

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎17-06-2023 07:49 PM

You cannot reset any EE router remotely.

Where are you?

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
MikeS6
Contributor
Contributor

‎17-06-2023 08:45 PM

Thank you for your reply….On contract, in the Channel Islands.

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Leanne_T
EE Community Support Team
In response to MikeS6

‎18-06-2023 07:59 AM

Hi @MikeS6 

Thanks for posting. 

What problems are you having with the router?

Thanks 🙂

Leanne.

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MikeS6
Contributor
Contributor
In response to Leanne_T

‎18-06-2023 09:43 AM

Hi Leanne

I’ve been connecting to home security successfully since last Sunday but now there is no connection to anything.

I’ve had this before and know the solution, and wondered if there was a way of remotely resetting my router?

Best wishes,

Mike Stone

Sent from my iPhone
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Leanne_T
EE Community Support Team
In response to MikeS6

‎18-06-2023 09:45 AM

Hi @MikeS6 

Sorry this is not possible to reset the router remotely, you would need the router with you. 

Leanne.

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