Ethernet issue BT 4G Hub

hosta93 · ‎03-09-2022

Hi there,

Recently having issues with my BT 4G Router...when the ethernet cable is connected the internet connection is lost (light goes from blue to green)...when the ethernet cable is removed the internet connection picks up again (light goes from green to blue). Anyone else have experience of this or can suggest possible solution please? Thank you, S

hosta93 · ‎04-09-2022

Yes, since trying that (connecting directly to desktop and different cables) it appears the issue may well have been the netgear switch, which I have replaced.

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XRaySpeX · ‎03-09-2022

The Ethernet cable being connected to what?

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hosta93 · ‎03-09-2022

Ethernet cable from rear of router to netgear switch then ethernet to desktop.

Mustrum · ‎03-09-2022

What happens when you connect to the desktop directly?

Have you tried different cables?

hosta93 · ‎04-09-2022

Yes, since trying that (connecting directly to desktop and different cables) it appears the issue may well have been the netgear switch, which I have replaced.

Mustrum · ‎04-09-2022

Glad you got it sorted, thanks for letting us know