Error 403 forbidden - cannot add data

[Jackyg]

This error has been reported a number of times now.  I have credit on my account but cannot add a data package via 4g mobile broadband - I have been unable to use this service for a month. I've tried clearing cache, cookies and all the other suggestions you've made to others - nothing works. I cannot revert to an old browser that doesn't use Https as I want the security.  Do not refer me to your mobile care team. PLEASE JUST FIX THIS before all of your customers with this issue move to alternative suppliers.

[Christopher_G]

Are you able to add one through your My EE account, @Jackyg?
Chris

[Jackyg]

No, I've tried via my ee account, on 2 different laptops and 2 different phones. I've tried Edge and Chrome. Nothing works!!  It was fine until about a month ago but now I can add credit to my account on myee (using a different network) - there is plenty there - but I can't add a data package so have been unable to connect at all.

[Chris_B]

@Jackyg  Are you logging in to your account via THIS 

or are you trying to use 

http://add-on.ee.co.uk/status

[Jackyg]

As I've run out of data I can't log into my account at all via the ee mobile therefore I can't add data. I can see the credit via a different network.

[Jackyg]

Thank you Chris - I just tried the link you suggested and that didn't work either. It takes me to my account if I'm on a different network (bt hotspot) but still forbidden via the ee mobile device 

[XRaySpeX]

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

[Jackyg]

Thank you very much for that suggestion. However I no longer have IE etc on my device only Edge and Chrome - I am reluctant to use anything that does not force https for security reasons with credit card numbers etc.  I was able to add data using Edge perfectly well until a month ago so I think this is just EE software not keeping up up with browser updates?

[Johnojonto21]

What happens if you have no internet connection This is what people are trying to say........🤪🤪🤪

[XRaySpeX]

But, @Johnojonto21 , you do have a Net connection if you are arriving at "Forbidden".