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EE62d 5g sim router

stevebird1
Investigator
Investigator

‎26-06-2024 03:15 PM

I was sold EE 5g broadband when i moved house as the best alternative to copper wire broadband, it works fine and i get a good fast signal, but the 5g router runs red hot all the time as it is constantly charging up the battery. Does anyone else have this problem, and it there an alternative 5g router that does not have a battery?

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎26-06-2024 04:12 PM

@stevebird1 : Yes, the EE Smart 5G Hub 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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stevebird1
Investigator
Investigator

‎26-06-2024 05:04 PM

Not sure that helps as i cannot upgrade now for another 2 years.  In the meantime are you saying the EE62d  router is meant to overheat?  Logging into the router it looks like the battery will only charge up to 80% and i have only had the router for 3 weeks.   

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XRaySpeX
EE Community Star
EE Community Star
In response to stevebird1

‎26-06-2024 05:16 PM

@stevebird1 wrote:

In the meantime are you saying the EE62d  router is meant to overheat? 

I never said that! I never implied that! I was solely answering your Q about battery-less mobile routers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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stevebird1
Investigator
Investigator
In response to XRaySpeX

‎27-06-2024 09:17 AM

apologies, but i will be interested to see if anyone else has had the same problem with the EE62d.

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