Because of their rural location, my parents were recently switched (by BT) from BT broadband to EE mobile broadband with a Home Router 3. Speed improvement is great (was <3Mbps, now >100Mbps) but they cannot get SkyQ for anything that needs a download, They can use other streaming services on their smart TV or laptops/tables fine, it's just Sky.
Sky engineer has been out but couldn't get to the bottom of it. He suggested it might be the latency (theirs is 40-50ms),
Has anybody any suggestions from the EE side of how to decrease the latency? They already have an external aerial.
As I understand it, you can't change the DNS settings on the Home Router 3? Is that right?
Also, a vague suggestion on the Sky forums is to set the MTU to 1492. Is that something that can be done by us on the router?
Thanks
