EE. Down again in Dymchurch

[Crystaltips61]

Been down for half of October up for a week and now down again since Sunday

[James_B]

Hi @Crystaltips61,

Welcome to the EE Community. 🙂

What does the Network Status Checker report for your area?

James

[Crystaltips61]

Still says service problem in TN29, been like that for a month

[bristolian]

I'd recommend using the "keep me posted" link for updates - it's possible there's an underlying problem here that is taking longer to properly rectify.

[Crystaltips61]

Done that, get emails saying its taking longer than expected - any chance you can find out what is actually going on and the likely date to be fixed?

Thanks

[bristolian]

All network faults are rectified as quickly as possible, if you want further info you can call EE C/S on 150 and they may be able to look at the fault ticket.

It's quite likely that 95% of the updates on the ticket will be of no interest to 95% of customers, though!