Devices not connecting to 4g Router

Walesby2024 · ‎21-06-2024

As the telephone lines to my house have failed BT changed me to the EE 4G Router, the WIFI works fine and most things work fine however Netflix, Amazon and Ring doorbell will not connect to the router. I have spent a day talking to EE support and support at each of the other three and no one is able to help they all quote the other being the cause.

I have deleted app, removed sim, re booted changed from 2.4 and 5 channels to just 2.4 and nothing works please tell me there is someone out there that has solved the problem.

XRaySpeX · ‎21-06-2024

@Walesby2024 : An app can have no bearing on what can or cannot connect to a router.

How can Netflix & Amazon connect to a router? They are only websites. Can't you browse to them? The Ring doorbell is a diff matter. It is a device that needs connecting to the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Walesby2024 · ‎21-06-2024

Eventually spoke to someone from EE Tech support told me their 4g Hubs have something in their software that Netflix etc will not accept so the problem cannot be resolved and advised to cancel my contract which I have done, shame as speed was 60mbps.