"The eNB confirms this is a B20/800Mhz-only site, deployed as part of ESN."
My neighbour without a phone signal told me the mast can operate with 2 other band widths (he was told this), he keeps notes, and that's where the issue is. I realise it's "he said this and I was told this" situation, what's true ? Another persons phone didn't work (different network) then worked and now doesn't work. My EE sim card works in the phone which has the non working EE sim card. This has happened to me before and EE sent out another sim card which worked. I think the engineers could do something on line which made the sim card work but that procedure can cause other issues and is not be done any longer. All this I have observed over the years.
I did raise the issue with EE help desk, the site engineer has to do a site visit to confirm the signal, this is via the company who installs the antennas. The site engineer did make contact, but said no point in visiting till I get a working sim card (he did say he would deal with this issue). Nothing happened, contacted EE help desk, they contacted installers, they contacted me to say site engineer would contact me, site engineer did not contact me, I left message for site engineer, no return call. I am in a loop, till the site engineer says no signal is possible the help desk records says its possible so they can not close the issue. I have been here before with BT selling me a line broadband, it took 9 months for them to cancel the contract, the engineers knew it was physically impossible but the system said it was possible so the contract could not be canceled.
"I would be very (pleasantly) surprised if other operators follow here anytime soon." It's part of a government package, that's how the 1st mast was installed, very political, "he who shouts the loudest gets the service".
Cheers
