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Data added but not showing on account?

DW140882
Investigator
Investigator

‎09-06-2023 06:17 PM

Hi

I have an ipad and purchased a dongle  as i don't need a long term plan, just for my son while he is in hospital

Purchased 60gb from the 'top up' option on my account. The allowance showed as 5.1gb before i added the data. The email i received confirmed the purchase, but the allowance still shows 5.1gb

When or will it show on the allowance?

 

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3 REPLIES 3
DW140882
Investigator
Investigator

‎09-06-2023 06:18 PM

DW140882_0-1686331101257.png

 

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XRaySpeX
Grand Master
Grand Master

‎09-06-2023 07:00 PM

@DW140882 : Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
DW140882
Investigator
Investigator
In response to XRaySpeX

‎09-06-2023 08:51 PM

Will try that in the morning. Thanks

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