Credit unable to turn to data

[Woodruffdonna]

Hi, hope someone can help. I have topped up my data well thought I had but it’s showing as credit. I haven’t been able to move this credit to data! We have 4GEE mini wifi and every time I log in says I need turn of wifi in settings I have done this and still not working. Can anyone help me please would be extremely grateful 😊

[Woodruffdonna]

Totally understand that but don’t understand how to convert that to data now 

see below picture when I press top up from 45 credit it takes me to pay again

[Woodruffdonna]

OMG I am so sorry as I sent that and looked again I worked it out took me two days and lots of swearing! Can’t believe I was being so stupid. Sorry to waste your time 😩😂

[XRaySpeX]

You don't press Top-up to buy data. That's just to put more money on your credit. You press 1 of the Buys for the amount of data you want.

Never use the word "Top-up" to mean adding more data. It is solely about putting money in your "pocket".

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.