Cancelling Smart 4G Hub contract

[Tony2443]

Spent 55 minutes on the phone earlier to simply cancel my 18 month contract

I took delivery of the hub having been  assured by a salesman that the speed , with that hub, would be much faster than using an EE SIM in a 3rd party router. It wasn't. It was much slower. This was very disappointing that  the salesman said "100%" it would be much quicker. I ordered, with an 18 month contract, on that basis.

I don't know if the salesman was deliberately misleading me. Or if he genuinely believed what he said. Either way he wasted my time and caused me to spend 55 minutes trying to cancel the contract.

[Leanne_T]

Hi @LowisSJL55 

Where did you order the WiFi device? 

Leanne.

[LowisSJL55]

Hi,

Through an agent on the phone



Sent from my iPhone

[Leanne_T]

Hi @LowisSJL55 

Thanks for the quick reply. 

In this case, please try calling us again to get the return started or complete the form again with all details, the team will be able to get this looked into for you. 

Leanne.

[LowisSJL55]

Thank you Leanne,

I have submitted another form.
What number is best to use?
I’m getting desperate as the 14 days is approaching.
After having no success from the last few days phoning.

Sheila

Sent from my iPhone

[Leanne_T]

Hi @LowisSJL55 

Please either call 150 from an EE mobile, or 07973 966 150 from any other phone.

Leanne.