Hello @sandhill44- ,
Welcome to the community,
You will have to ring customer service to cancel, but if you are still within your minimum term, you will have to pay for however many months are left 20%.
You may want to consider getting a PAC code if you want to keep your number.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
