Being charged for Smart wifi when cancelled ages ago

Sagittariansam · ‎27-08-2022

Only took this out as a temporary measure and cancelled it ages ago but just saw that I am being charged every month over 11 pounds when I was sure it was cancelled and I haven't used it as I cancelled it. What can I do?

XRaySpeX · ‎27-08-2022

How did you cancel it? Did you actually call CS & give notice or did you assume it auto ends when its min period is up. It doesn't!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sagittariansam · ‎27-08-2022

I rang them and also thought by doing that I had cancelledit ahead of automatic cancellation when the minimum period is up as I explained my circumstances and they agreed to cancel it.

XRaySpeX · ‎27-08-2022

If you properly cancelled by phone you need to query it with CS now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP