BT 4G Home Hub with Whole Home Mini wifi extenders issue

[penlanfeigan]

Since my 4G Home Hub lost signal (later restored), my Whole Home Mini wifi extenders have refused to work. I have tried all the usual resets etc. Any suggestions please?

[Christopher_G]

Hi @penlanfeigan

Welcome to the community.

Have you tried completely resetting up the WiFi extenders from scratch?

Chris

[penlanfeigan]

Hi,  Yes, ever since the initial problem (last Thursday week) I have been doing everything I can think of to get the extenders working - switch off/on, reset, factory reset, changing the extenders over etc. Nothing seems to work.

[Christopher_G]

It might be worth having a chat with our Mobile Care team, @penlanfeigan.

Chris

[penlanfeigan]

Thank you; I’ll give it a try.