Archer Tp-Link Router EE unlimited sim very slow.

[PeterBezz]

I have a Archer Tp-Link MR500 router with an external antenna (live in  rural Lincolnshire) using EE unlimited sim, I have had this setup for 10 months with a download speed of about 25mbs . This past month or so the download speed has dropped between 1.5 and 4 mbs. I have checked the antenna done a reset on the router and the problem is still there.
Taken the sim card out and put it back etc. On the router there is a 4G light which is now not lit and only 1 bar instead of 3 on the signal strength meter. Can anyone help please?

[Christopher_G]

Hi @PeterBezz 

Welcome to the community.

Could you check your postcode on our coverage & network status checker please? It will let you know if we're aware of any maintenance works in the area that could be causing slower speeds.

Chris

[PeterBezz]

I have already checked that multiple times, this problem has been on going for a coupe of months, this mornings speed is 0.65 mbs :-(.  At £37.00 a month I would expect a lot more than that.

[Christopher_G]

I would suggest discussing this with our technical support team so that they can look into this further for you, @PeterBezz 

Chris

[PeterBezz]

Will do, I shall give them a call.

Thanks

[PeterBezz]

I have called EE who said the fault is a local mast, I was told "engineers" have been out to the mast on a regular basis for the past 6 weeks and the fault is still not fixed.  Not very good service is it?

[PeterBezz]

You pay a lot of money to advertise on TV that you can land a plane from someone's living room yet it's taking longer than 6 weeks to fix a mast that is providing poor service.

[Shellyschmoo]

Hi, where abouts in Lincs are you? Did you get the problem fixed? I only ask as we are in lincs and having the exact same problem!!

[PeterBezz]

Humberston just south of Cleethorpes. 

[Richardlongley]

We have the exact same problem in Boston Lincolnshire. Does anybody know why it is really really frustrating watching the buffering circle.