Activating SIM card

tasha_perrett23 · ‎05-01-2025

Hello, I am trying to activate my new sim card but whenever I put the serial number in, it says something went wrong. Please help

XRaySpeX · ‎05-01-2025

What Serial No. into what? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

SIMs shouldn't need activating in UK.

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tasha_perrett23 · ‎05-01-2025

Well my 4G isn't working and it's not letting me call people

Peter_W · ‎05-01-2025

Good morning @tasha_perrett23, welcome to the EE Community 😊

Could you please just let us know a bit more about the SIM you've received here?

Is this a brand new connection with us, have you upgraded an existing number, or have you requested a new SIM for an existing line you have with us?

Peter