Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Absolute joke

MsRoye
Investigator
Investigator

‎21-04-2025 01:13 PM

Signed up to a new contract of 50gbt and given 20gbt customer service team are an absolute joke no one is willing to sort this out keep telling me to wait a few more days been 4 days of pure hell. Want to cancel this contract already and go with another service provider 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎21-04-2025 01:37 PM

Which plan did you order?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MsRoye
Investigator
Investigator
In response to XRaySpeX

‎23-04-2025 10:21 AM

Hi rayspex I signed up for the 50gb internet unlimited call and texts but they have given me the 20gb Iv phoned multiple times and they just keep putting in a request to change but still nothing. Said I can’t cancel and keep my number unless I pay the year, but none of this is my fault it’s theirs for giving me the wrong contract 

0 Helpful
Peter_W
EE Community Support Team
In response to MsRoye

‎23-04-2025 12:21 PM

Good afternoon @MsRoye.

Welcome to the EE Community!

Where was it you took out this contract, and did you receive any kind of confirmation?

Also how were things left with you when you last spoke with us? 

Peter

MsRoye
Investigator
Investigator
In response to Peter_W

‎23-04-2025 12:42 PM

It was all done over the phone. Not had anything from ee absolutely nothing just my new plan which is totally wrong when I sign in to the app. Just spoke to another ee person 10 mins ago  this was the 10th person and apparently he has now put in the request to cancel and put me on pay as you go. Said will take 3 days so let’s see if this actually gets done 

0 Helpful
MsRoye
Investigator
Investigator
In response to Peter_W

‎23-04-2025 12:44 PM

Even this last call handler couldn’t understand why everyone I spoke to could mess things up so badly. That alone says a lot about EE

0 Helpful
Peter_W
EE Community Support Team
In response to MsRoye

‎23-04-2025 02:28 PM

Thanks for the update here, @MsRoye.

I'm glad to hear that you've managed to make some progress with this, and please keep us posted on how things go. 

Just for reference as well, if you check out our complaints code of practice, this outlines our official complaints process and details of how to escalate should you remain unhappy. 

Peter

MsRoye
Investigator
Investigator
In response to Peter_W

‎23-04-2025 06:00 PM

Hi Peter it’s all been sorted. They put me on the plan I was promised so for now I’m happy 

0 Helpful
Peter_W
EE Community Support Team
In response to MsRoye

‎24-04-2025 08:53 AM

Thanks for the update @MsRoye, I'm really glad to hear that our team managed to get this sorted in the end. 

Thanks for coming back to let us know too!

Peter

0 Helpful