In January I set up an account with EE for an unlimited data SIM card to use as an at home WiFi source. This had been done in person at an EE store, where I had requested that this account would have any information directed to my main account as I would be unable to check messages from it as it would be in a router.
I had been given no updates on my account and so checked with my bank and was told that no direct debit had been set up, only later to find that a debt had been created and given to debt collectors. I had received no notification of this to my main account and would not have received any information to the sim as it was in a router and not attached to the phone. Furthermore no notifications were sent to my email or phone number that had been given as contact information to the shop.
This debt was paid off and the account released in April of this year. Following this I made a call to EE in April to reset the direct debit. I made sure to confirm with the person I was talking to that my monthly bill would be taken from my debit card, furthermore I asked them to double check that money was able to be taken from the account and that a direct debit had been set up. I was assured that all was doable and that the matter had been settled.
The following month I checked my bank account only to see that EE had again not taken money from my account. I made a follow up call to see what the problem was May. From this call I was told that no direct debit had been set up. A direct debit had finally been set up after this call where I have been able to pay for my account.
This has greatly impacted my credit score and has very much soured my relationship with EE. I feel as though this treatment was incredibly unfair. At no point did I ever have any intention of not paying my bills. I have been with EE for 3 years and never once paid a bill late. Furthermore, it was frustrating that I had to phone multiple times to ensure a direct debit had been set up when I was assured that this would happen in January.
I am fresh out of uni and am looking at building my credit and these missed payments have really effected my ability to get any credit cards. Thanks EE 🙂
