Hi all,
I'm looking for some help.
We have a 5GEE Router and for the last few months, we keep losing connection to the internet on a regular basis, I mean it can happen every few hours, or it could happen 5 times in an hour. It can be down for 1 minute or it can be down for 5-10 minutes. There doesn't seem to be a pattern that we have noticed.
The strange thing is, when the connection drops, I can still ping websites, I can still even access my works email server on some occasions, but other times I can't, but even when the works email is up, everything else (Google, Facebook, Twitter and many other both large and small websites I've tried, including our own) are down. We have VOIP phones connected by ethernet and they all drop. Our computers are connected using Wi-Fi and that drops as well with the computers telling us there is no internet, but it's still connected to the router when this happens.
We've had the sim replaced in the router, then the router itself has been replaced but neither has solved the issue. I've factory reset, I've tried playing with settings such as switching to 4G only etc but nothing seems to make a difference.
I can't see any kind of diagnostics on the router, the logs don't seem to actually log anything about the connection status either.
Can anyone help shed some light on what I could try here?
