5G?

Robert-G · ‎20-09-2022

I have mobile wifi, when the little box lights up , it says 4G. Just came on to check the length of my contract, to see that it reads 5G! So why am I not getting 5G? Also why is the account going up from £28.53 to £34.25.

bristolian · ‎20-09-2022

In order to receive 5G services, you need 3 things..

1: Have a 5G-compatible device

2: Be on a 5G-plan

3: Be within a 5G-coverage area.. you can check this using https://coverage.ee.co.uk/coverage/ee

XRaySpeX · ‎20-09-2022

Which model of mobile router have you got?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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EssexBoyEE · ‎21-09-2022

As far as I am aware, EE do not Supply or sell any Mobile 5G WiFi Devices.

They do supply fixed 5G Home Broadband CPE Routers, are you referring to one of these per chance?