5G?

Robert-G
Visitor

‎20-09-2022 10:05 PM

I have mobile wifi, when the little box lights up , it says 4G. Just came on to check the length of my contract, to see that it reads 5G!  So why am I not getting 5G?  Also why is the account going up from £28.53 to £34.25.

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3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎20-09-2022 10:15 PM

In order to receive 5G services, you need 3 things..

1: Have a 5G-compatible device

2: Be on a 5G-plan

3: Be within a 5G-coverage area.. you can check this using https://coverage.ee.co.uk/coverage/ee 

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XRaySpeX
EE Community Star
EE Community Star

‎20-09-2022 10:36 PM

Which model of mobile router have you got?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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EssexBoyEE
Ace Contributor
Ace Contributor

‎21-09-2022 01:48 AM

As far as I am aware, EE do not Supply or sell any Mobile 5G WiFi Devices.

They do supply fixed 5G Home Broadband CPE Routers, are you referring to one of these per chance?

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