4gee mobile broadband no internet connection

[Sherstone]

Joined in December 2024 couple of weeks later there seemed to be a network fault in the area and hub had no internet connection, spoke to EE and they asked  me to reset the hub as it maybe trying to connect to a mast that is not working, I did that and internet came back on, now early hours of this morning the same thing has happened apparently service status online mentioned there was a problem in the area so lost connection! As I am not at the location where the hub is I have to visit and attempt to reset again! So why is this happening everything there is a local issue? Seems to be every month so far! Why can’t the hub reconnect to the correct mast itself why does it need a reset all the time? 

[Sherstone]

Well received the replacement hub last week and set it up on the 22nd and guess what the same thing has happened today internet lost and the hub is unable to reconnect to the network so will require another manual intervention of a reset! 

the hub they sent to me looks exactly the same as the one they said is discontinued! 

I have reported the issue online and await a response. 

[Christopher_G]

Thanks again for the update, @Sherstone. I'm sorry to hear that it didn't resolve the problem.

Please continue to keep us updated.

Chris

[Sherstone]

Never heard back or even an email from my report online so had to make a visit and reset the hub to get it to find a network which it did and internet is back on! 
I checked and there was a network issue reported in the area but again this is a regular occurrence and the hub should be able to reconnect to the network once back on line I shouldn’t have to keep restring it everytime. 

[Christopher_G]

Thanks, @Sherstone. So does it all seem to be up and running now?

I'm sorry to hear that this is happening regularly. Hopefully the latest maintenance works means you'll get a more stable connection going forward.

Chris