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4gee Flashing network green light

petedakilla
Investigator
Investigator

‎14-07-2022 03:15 AM

Hello,

 

had this 4gee router for nigh on 2 years and have been unable to access internet 4 2 days after being shown a ‘flashing green light - NETWORK’. Tried several resets but to no avail. Checked network coverage which shows no local issues?

 

any help/advice greatly appreciated.

A8A9B754-0CFC-458C-AE64-92449BEAC7D0.jpeg

639F07E4-C755-47CE-BCA2-CA86A4889886.jpeg

 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎14-07-2022 08:19 AM

Hi @petedakilla

 

Do you have another mobile device? If so, is the data working OK on that?


Chris

0 Helpful
petedakilla
Investigator
Investigator
In response to Christopher_G

‎14-07-2022 04:23 PM

No.

 

Do not have another EE device.

0 Helpful
Leanne_T
EE Community Support Team
In response to petedakilla

‎14-07-2022 04:28 PM

Hi @petedakilla

 

Are you able to try the SIM card in another device to see if you can connect to the internet? 

 

Leanne 🙂

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petedakilla
Investigator
Investigator
In response to Leanne_T

‎16-07-2022 07:47 AM

Hi,

 

tried sim in my iPhone. Shows network connection (top left) but won’t connect to the internet???

0 Helpful
Christopher_G
EE Community Support Team
In response to petedakilla

‎16-07-2022 09:03 AM

Thanks, @petedakilla

 

It may be worth speaking to our technical support team to see if they can look into this for you.

 

Chris

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