4g mifi not connecting to laptop

[aliciajcarpente]

I have a 4g mifi that is hit and miss. 

For 6 months it's worked fine with my laptop. Worked ok with prime and Disney on my TV. Never worked with my Alexa

I was advised by the tech team on the phone to take it to store

The store have reset the device. For the first day it worked perfectly on all devices 

A day later. It stopped working on my laptop. Which i need for work.

The store told me to send it off for two weeks. Which I'm reluctant to do. Considering I need this for work, TV, phone use.....

The first time I tried the command control on my laptop for inconfig/release and renew this worked great. But has since stopped. 

I have reset the device. Forgot network on my laptop. 

Running low on ideas. 

Feels like I have two options. Either buy a new device at £65. Or send it to ee for two weeks and work in cafes (which will cost a fortune)

Putting the ee SIM in my phone to hotspot it works perfectly- however after months of hotspotting my phone when EE is down it has pretty much killed my battery.

After months of issues. I'm running low on ideas. 

Any suggestions as this is now impacting me both financially and my ability to work

[Rach_H]

Hi @aliciajcarpente,

I appreciate that the trouble you're having is far from ideal, as this is never the experience we would want you to have with one of our products.

While we do want to get this resolved for you, if the team haven't been able to fix this in store then it would need to be sent off to our team, to have a clsoer look into why this is happening. 

Do you know if your device is currently in contract? We might be able to look into upgrading you if your plan is close to the end of the contract, so you don't need to worry about paying for a new device upfront.

Rach