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4g home router speeds slower than mobile 4g

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Issy7
Investigator
Investigator

‎08-09-2022 07:07 AM

Hi, I need an answer quickly as I work from home.

I purchased a 4g home router a few months ago and put an unlimited sim in it. I also paid £100 to get an antenna installed. Everything was working perfectly up until a week ago, my 4g speeds are around 20-30mbps, but my phone 4g is 50-60mbps. My 4g router always got the same, if not better than my phone. 

what do I do? 
thanks

Mel

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12 REPLIES 12
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Issy7
Investigator
Investigator
In response to bristolian

‎08-09-2022 06:06 PM

I have the 4g Home Router 3, and an iPhone 12 Pro 

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Issy7
Investigator
Investigator

‎09-09-2022 07:47 AM

Hi everyone,

 

So I rang EE tech support last night, as my phones in the house who are also 4g we’re getting 70ish mbps, router was getting 10. Before ringing them, I took my sim out my phone, put it into the router, and got 65mbps still, so I know it isn’t the router. They tried to say that the sim is damaged that I have in my router. Anyways, I put the sim from the router into my phone, played around with cellular setting, activated 5g, turned it off again etc, and WOLLAH!! I put the sim back in the router and I’m now getting 70mbps on everything again. The sim just needed resetting or something. Don’t ask how I done it, but worth everyone trying it to see if it helps 

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James_B
EE Community Manager
EE Community Manager
In response to Issy7

‎09-09-2022 07:52 AM - edited ‎09-09-2022 08:11 AM

Glad you got it sorted @Issy7

Thanks for the update.

James

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