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4g Smart Hub issues

dayo333
Investigator
Investigator

‎26-08-2024 01:47 PM - last edited on ‎26-08-2024 04:47 PM by EE Community Moderator

I got a 4g Smart Hub, I was informed it could easily handle my laptop, phone, smart tv and everything. 

My internet connection is now consistently 'slow' or 'fine'. 

My Samsung smart tv seems to connect to the wifi, but is unable to load anything.

My Alexa will also not connect to the Smart 4g Hub either. 

Extremely dissappointed. Can anyone provide some guidance?

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3 REPLIES 3
dayo333
Investigator
Investigator

‎26-08-2024 02:17 PM

I tried to disable the 5ghz to connect my Alexa to the 2.4ghz and it still didn't connect. Any other ideas?

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XRaySpeX
EE Community Star
EE Community Star

‎26-08-2024 02:22 PM

@dayo333 : You probably need to temporarily switch the mobile router to the 2.4 GHz WiFi band only. These smart home devices often can't do 5 GHz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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dayo333
Investigator
Investigator
In response to XRaySpeX

‎26-08-2024 02:24 PM

I turned off the 5ghz and tried to connect the Alexa and it didn't work. Any other ideas?

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