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4GEE Wifi router keeps disconnecting from internet

emeralddude69
Contributor
Contributor

Posted before but didn't get any answers.

I have the 4GEE home router connected to a 4G antenna to the roof that's omni directional. It's been fine for the past year but recently I keep getting internet disconnections on Wifi and LAN even as the router reports it's still connected to the internet. I've checked the service in my area and there are no reports of issues.

Every day now the internet will just drop randomly for a 1-2 minutes and come back, despite the antenna being omni directional and pointed at the tower. the consistency I used to have is just gone.See Below my signal statistics reported by the router:

Network type:4G 
RSRP:-75 dBm 
RSSI:-39 dBm 
Band:3 
  

Despite ideal conditions I'm still getting drops despite the router saying it's still connected to the internet and I will lose my work progress and pages will just stop loading randomly.
I've tested with various devices with a Desktop PC connected on LAN and Wifi Devices all will have dropped internet connections at the same time when it goes even as they stay connected on LAN and Wifi.

My guess is there is an issue at the tower still or it might be the device itself getting stuck randomly.

Edit:
Tested with Internal and external antenna as well. Either case the connection to the internet will still randomly drop.

When running a ping test when it happens, pings will time out.

23 REPLIES 23

I have the same issue with my 4G EE wifi router that I bought in October last year. I have to reboot the d**n thing every day, sometimes twice a day. It does my head in!

You have my sympathy! We ended up with a new hub, then a new sim. Hub made
no difference but the SIM helped for a bit. Now gradually getting worse
again. Doesn't really do what it says on the tin does it.☹️

No, they are pretty poor. It was fine when I first got it (which seems to be a theme) but has now got so annoying as it just decides to disconnect from the internet at random but daily.

Yep. Know exactly what you mean. We did find that certain times were more
prone (6.15pm and 10pm) but no idea why. The rest are random times.Set up a
smart plug which turns hub off and back on again just before the routine
times and that seems to help but, either way, your WiFi drops out🤦‍♂️.
Waiting for somebody smarter than me (and the EE service desk) to suss it
out. I won't hold my breath. 12 months to go😏